Forgotten your username or password?
Student Password Reset
Students have the following options:
- You can utilise the Password Reset Facility to perform a password reset yourself. It is strongly recommended that you set up your security questions early in your studies. Instructions for doing this are located on the Password Reset Facility help pages.
- If you have not established your security questions in the Password Reset Facility, then please telephone the IT Help Desk during their standard operating hours (phone: +61 8 8302 5000). You will be asked personal information to verify your identity, therefore email requests for password changes can not be processed.
Staff Password Reset
Staff who require a password reset should telephone the IT Help Desk during their standard operating hours (phone on +61 8 8302 5000). You will be asked personal information to verify your identity, therefore email requests for password changes cannot be processed. If the Help Desk staff are not confident about your identity, you may be asked to attend a Campus Central office with appropriate identification.
Further information can be found on Password Frequently Asked Questions.